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   General:  

     

 

     Wood, by its nature, is prone to cracking due to changes in temperature and humidity or even rough use.  We can not be responsible for cracks that occur after receipt of the product.  We will be happy to repair or replace any imperfections that do occur during shipping or later.  There may be a repair charge as outlined below.

     Wood is not uniform in appearance and the grain and color can vary.  Finishes can wear with use and take on a marred appearance.  Slight blemishes in finish or variation in shape is normal, as each pen is hand made.

     Every effort is made to ensure that the wood is from the stated source.  Our suppliers certify the origin of the wood, however, since we do not cut the wood ourselves we can not absolutely guarentee the wood's origin.  This goes for all products.  We seek only honest suppliers.  

   Ink cartradges are supplied by outside sources and are prone to fail.  They are easily replaced at a local stationary supply store.

 

 

TERMS AND DISCLAIMERS

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PENNACLEPENS.COM AND ITS RELATED COMPANIES RESERVES THE RIGHT TO AT ANY TIME AND WITHOUT NOTICE CHANGE THE AVAILABILITY AND TYPE OF PRODUCTS, MATERIALS AND ITEMS LISTED ON THIS SITE AND MAY AT ANY TIME AND WITHOUT NOTICE CHANGE THE PRICING STRUCTURE RELATING TO ANY PRODUCTS, MATERIALS AND ITEMS LISTED ON THIS SITE.

ALL PURCHASES, ORDERS AND SALES MADE THROUGH THIS SITE AND PENNACLEPENS.COM ARE DEEMED FINAL AND NO REFUNDS WILL BE PROVIDED. IN THE EVENT, A CLAIM IS MADE BY YOU THAT THE ITEM OR PRODUCT YOU PURCHASED IS DEFECTIVE OR IS NOT AS ORDERED, YOU MUST CONTACT AND ALLOW PENNACLEPENS.COM THE OPPORTUNITY TO INSPECT THE PRODUCT OR ITEM AND CURE ANY DEFECTS OR CLAIMS. ALL CLAIMS MUST BE MADE WITHIN 10 DAYS OF YOUR RECEIPT OF THE PRODUCT OR ITEM PURCHASED BY CONTACTING PENNACLEPENS.COM AT pennaclepens@aol.com  FAILURE TO MAKE A CLAIM AS PROVIDED HEREIN WITHIN THE STATED TIME LIMITS SHALL RESULT IN A WAIVER OF SAID CLAIM.

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YOU AGREE THAT IF ANY OF THE TERMS AND CONDITIONS LISTED ABOVE ARE DEEMED VOID, INVALID OR UNENFORCEABLE, THEN SUCH TERMS AND CONDITONS SHALL BE DEEMED SEVERABLE AND SHALL NOT AFFECT THE ENFORCEABILITY OF THE REMAINING TERMS AND CONDITIONS.

THE MATERIALS, PRODUCTS AND ITEMS LISTED ON THIS SITE AND THROUGH PENNACLEPENS.COM CAN REPRESENT A CHOKING HAZARD AND DANGER TO SMALL CHILDREN AND SHOULD BE KEPT OUT OF THEIR REACH.  THE ITEMS SOLD THROUGH THIS SITE SHOULD BE USED IN A RESPONSIBLE MANNER AND IN THE MANNER THEY ARE INTENDED.  CARE SHOULD BE TAKEN WHEN CONVEYING THESE ITEMS TO AVOID ANY PERSONAL INJURY.

ANY PURCHASE OR ORDER BY YOU OF ANY, MATERIALS AND ITEMS LISTED THROUGH THIS SITE AND FROM PENNACLEPENS.COM AND ITS RELATED COMPANIES CONSTITUTES YOUR AGREEMENT AND ACCEPTANCE OF THE ABOVE TERMS.

 

 

Delivery:

     All pens are hand made and require 4-6 weeks for delivery.  In the case of rare woods, delivery may be delayed.  We will notify you by email if we anticipate a delay.

 

Repairs:

 

     There may be a $25 - $50 repair charge for any pen returned at our discretion.  Cracks can be repaired to prevent further expansion, but there often remains a line where the crack appeared.  We will try to get your approval before shipping, but when that is not possible, we will replace or repair the pen at our discretion and the wood's availability. If the barrel is replaced it may have a different color or grain pattern.

 

 

 

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